During our 15 plus years in IT Solutions consulting we have helped our clients in the following areas:
- Requirements gathering and leading RFI/ RFP processes
- Guidance on software selection and vendor evaluation
- Analysis and documentation of business and operational processes
- Data analysis
- Building data and process maps
- Leading business process and continuous improvement initiatives
- Influencing a wide variety of stakeholder groups on new technology initiatives
- leading change management programs
- working with diverse stakeholder groups to prioritise, manage and resolve conflicts in a timely manner
Recent Client Engagements Include:
Working with a social services provider to document the business processes for the entire client management function, scoping the requirements for a client management solutions, assisting in the selection and evaluation of CRM based client management application, setting up a project framework for the deployment of a client management solution
Working with a (member based) disability services organisation: assessed the efficiency and effectiveness of internal business processes, assisted in the selection and evaluation of a cloud based CRM application, set up a project framework for the deployment of a cloud based CRM solution
Managing a business analysis engagement to develop a business case for an intranet portal solution based on SharePoint, for a large local government organisation
Working with the consulting team to prepare a scope for call centre solution for the IT division. The call centre was designed to be the front line support desk for the teaching staff. The engagement included numerous virtual and face-to-face sessions with key user groups:
- to identify requirements
- several white board session to discuss the requirements
- key user group sessions to confirm the requirements
for a large government agencies focused on education
Leading a process improvement and change management initiatives to integrate the operations between the Federal Agency and the inter- state branch offices. The business process operations and first level customer interactions between the branch offices and the IT operations of the Federal agency were in significant lack due to a lack of trust in the IT solutions and poor change management efforts..
